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An order management system, or OMS, is a computer software system used in a number of industries for order entry and processing. ==Electronic commerce and catalogers== Orders can be received from businesses, consumers, or a mix of both, depending on the products. Offers and pricing may be done via catalogs, websites, or broadcast network advertisements. An integrated order management system may encompass these modules: * Product information (descriptions, attributes, locations, quantities) * Inventory available to promise (ATP) and sourcing * Vendors, purchasing, and receiving * Marketing (catalogs, promotions, pricing) * Customers and prospects * Order entry and customer service (including returns and refunds) * Financial processing (credit cards, billing, payment on account) * Order processing (selection, printing, picking, packing, shipping) * Data analysis and reporting * Financials (accounts payable, accounts receivable, general ledger) There are several business domains which use OMS for different purposes but the core reasons remain the same: # Telecom - To keep track of customers, accounts, credit verification, product delivery, billing, etc. # Retail - Large retail companies use OMS to keep track of orders from customers, stock level maintenance, packaging and shipping # Pharmaceuticals and healthcare # Automotive - to keep track of parts sourced through OEMs # Financial services Order Management requires multiple steps in a sequential process like Capture, Validation, Fraud Check, Payment Authorization, Sourcing, Backorder management, Pick, pack, ship and associated customer communications. Order management systems usually have workflow capabilities to manage this process. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Order management system」の詳細全文を読む スポンサード リンク
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